FAQ

  1. How can I place an order?

    To place an order, simply browse our online store, select the desired items, and add them to your cart. Follow the checkout process, providing necessary details for shipping and payment. Once confirmed, you'll receive an order confirmation email.

  2. What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. Choose the method that suits you best during the checkout process.

  3. What is your return policy?

    Please contact us at contactsparkleandchic@gmail.com or through the "Contact Us" form on our website if there are any issues with your products.

  4. How do I cancel or modify my order?

    To cancel or modify your order, please reach out to our customer support team as soon as possible. If the order hasn't been processed or shipped, we'll do our best to accommodate your request.

  5. Do you ship internationally?

    Currently we ship to Canada and the United States. Delivery times vary based on your location. 

  6. What if I receive a damaged or defective item?

    If you receive a damaged or defective item, please contact our customer support team at contactsparkleandchic@gmail.com or through the "Contact Us" form on our website.

  7. How do I contact customer support?

    You can reach our customer support team via contactsparkleandchic@gmail.com, or through the "Contact Us" form on our website. We're here to assist you with any questions or concerns.

  8. Are my personal and payment details secure?

    Yes, your privacy and security are our top priorities. We use industry-standard encryption to protect your personal and payment information. Your details are safe and secure when shopping with us.